Our policy lasts 30 days from delivery. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Since our jewelries are made by hand and in limited editions, we cannot guarantee the timing of an exchange. We will of course do our utmost to fulfill your needs as soon as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you would like to exchange your jewelry for a different item of the same or higher value, please contact us by email within 30 days from receipt of the goods. You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange it is your responsibility to ensure goods arrive with us safely and in brand new, unused condition. Goods are to be returned at your expense. Please note that our jewelry is hand-made and unique why we cannot promise to have the requested good on stock.
To return your product, you should mail your product to: Döbelnsgatan 57, 113 52 Stockholm, Sweden
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.