Returns 

Our policy lasts 30 days from delivery. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Since our jewelries are made by hand and in limited editions, we cannot guarantee the timing of an exchange. We will of course do our utmost to fulfill your needs as soon as possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at ainagustafssonsweden@gmail.com

Exchanges

If you would like to exchange your jewelry for a different item of the same or higher value, please contact us by email within 30 days from receipt of the goods. You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange it is your responsibility to ensure goods arrive with us safely and in brand new, unused condition. Goods are to be returned at your expense. Please note that our jewelry is hand-made and unique why we cannot promise to have the requested good on stock. 

Return Postage

To return your product, you should mail your product to: Döbelnsgatan 57, 113 52 Stockholm, Sweden 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

We use rhodium plating for most of our gemstone jewelry. Rhodium hardens the surface and makes the jewelry more durable, shinier and prevents the jewelery from oxidising. Jewlery with a plating should be treated with care and the plating can wear down over time.

The material under the plating is Sterling Silver,  jewelry made from silver darken from prolonged contact with human skin. Rhodium silver solves this problem. Jewelry made from it retains the refined beauty of ordinary silver, but becomes less susceptible to external influences.

Although the rhodium plating method is primarily intended to protect silver objects from blackening, it happens that such jewelry also darkens. The reasons for this can be different:

- simple contamination from contact with the product with the sebaceous glands of the skin and dust;

- exposure to sweat;

-frequent contact with decoration of alcoholic liquids: lotions, deodorants, perfumes;

- exposure to household chemicals, especially those containing ammonia.

To avoid darkening of rhodium-plated silver, it is recommended to remove items during sports activities, dishes and cleaning the apartment. Apply perfume and deodorant before wearing a silver chain, necklace or earrings.

If rhodium-plated silver jewelry is dirty and has lost its luster, it should not be cleaned with chalk, tooth powder, and even more so with alcohol. You just need to rinse the jewelry under running water and wipe it with a soft cloth.

Compliance with these simple rules can extend the life of rhodium-plated silver items, so they will delight you for a long time with exquisite beauty and shine.

Down recommendations is reccomended for all our items, in gold or rhodiumplated silver.